Great leaders share many common traits. Though criteria for leadership in the workplace can vary from company to company, most effective leaders exemplify specific skills. By focusing on developing these same skills, you can take your leadership abilities to the next level.

Focusing on culture as an essential means to strengthen customer-centricity might appear counterintuitive. Nonetheless, workers who interact with customers hear their concerns and see what joys them before these signs ever form an identifiable, trackable data pattern in an organization's systems. A healthy organizational environment for workers, thus directly affects clients.